Dispatch Routing Analyst

Lincare; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Lincare in Phoenix, AZ is seeking a Dispatcher to bridge local branch management and central dispatch. You will drive timely completion of daily routing and logistics responsibilities, ensuring accurate communications and on-time deliveries.

Applicants should be comfortable coordinating with branches, monitoring driver progress, updating systems, and upholding regulatory requirements. The role emphasizes professionalism, punctuality, and responsive service to patients and branches alike.

Responsibilities

• Perform all MobileCast dispatching activities
• Route all same day/next day deliveries per policy
• Communicate address/time frame issues to branches
• Update TIMS with customer notes and ship dates
• Notify branches about issues impacting routing
• Monitor driver progress and report missed time windows
• Adjust staffing based on orders and process needs
• Review Central Dispatch reports for driver compliance
• Coordinate with Region management on action plans to meet financial objectives
• Ensure regulatory compliance with Logistics, DOT, ACHC and state laws
• Ensure patients do not experience service failures and inform servicing branch of undeliverable stops
• Demonstrate professional etiquette when interfacing with customers and branches
• Respond to phone, fax, and email questions from branches
• Maintain regular attendance and punctuality

Job description

This employee acts as a bridge between the local branch management team and the central dispatch department. In addition, the employee will drive timely completion of the daily routing/dispatching duties, as well as timely completion of responsibilities within the Logistics Department.

• Responsible for performing all MobileCast dispatching activities
• Routes all same day/next day deliveries according to Logistics policy and procedures
• Responsible for communication to the branches regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery
• Updates TIMS with customer notes and updates work order ship dates as necessary
• Responsible for communication to the branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
• Responsible for monitoring a driver's progress during the day, and communicating back to the branch level any issues related to impacting missed time windows
• Monitors delivery staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate
• Reviews Reports at the Central Dispatch level to monitor driver compliance of route order completed via the MobileCast & Roadnet software system
• Coordinates with Region management on all action plans that would ensure driver compliance with targeted financial objectives
• Complies with and adheres to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws
• Ensures patients do not suffer service failures and communicates with the servicing branch of undeliverable stops
• Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
• Responds to telephone, fax, and e-mail questions/problems from branches
• Regular and consistent attendance and punctuality is considered an essential job function of this position