Dispatch Routing Analyst

externallincarecareers; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

externallincarecareers is seeking a Dispatch/Logistics Coordinator to bridge the local branch management team and central dispatch. You will drive timely routing of deliveries, manage MobileCast dispatch activities, and ensure accurate communication with branches to resolve address and work order issues.

You will update TIMS with notes, monitor driver progress, and coordinate with regions to meet financial objectives while complying with DOT and local labor laws.

Qualifications

• Associate's degree or equivalent from two-year college or technical school
• Knowledge of Word Processing software

Responsibilities

• Perform MobileCast dispatching activities and route same-day/next-day deliveries per policy
• Communicate with branches regarding address errors, time frames, and work order issues impacting routing
• Update TIMS with customer notes and adjust ship dates as necessary
• Inform branches about issues affecting dispatch to drivers in the field
• Monitor driver progress and communicate potential missed time windows to branches
• Adjust staffing based on order volumes and logistics requirements
• Review central dispatch reports to ensure driver compliance with routes
• Coordinate with Region management on action plans to meet financial objectives
• Adhere to applicable logistics regulations, DOT, ACHC, and local labor laws
• Notify servicing branches of undeliverable stops and maintain professional conduct when interfacing with customers

Job description

This employee acts as a bridge between the local branch management team and the central dispatch department. In addition, the employee will drive timely completion of the daily routing/dispatching duties, as well as timely completion of responsibilities within the Logistics Department.

• Responsible for performing all MobileCast dispatching activities
• Routes all same day/next day deliveries according to Logistics policy and procedures
• Responsible for communication to the branches regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery
• Updates TIMS with customer notes and updates work order ship dates as necessary
• Responsible for communication to the branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
• Responsible for monitoring a driver's progress during the day, and communicating back to the branch level any issues related to impacting missed time windows
• Monitors delivery staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate
• Reviews Reports at the Central Dispatch level to monitor driver compliance of route order completed via the MobileCast & Roadnet software system
• Coordinates with Region management on all action plans that would ensure driver compliance with targeted financial objectives
• Complies with and adheres to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws
• Ensures patients do not suffer service failures and communicates with the servicing branch of undeliverable stops
• Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
• Responds to telephone, fax, and e-mail questions/problems from branches
• Regular and consistent attendance and punctuality is considered an essential job function of this position

Education/Experience:

• Associate's Degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• should have knowledge of Word Processing software

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.