Routing & Customer Experience Specialist

Orkin; Wilmington (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Maternity Benefits

401(k) with company match

Employee Stock Purchase Plan

Paid holidays and time off

Tuition reimbursement

Scholarships

Employee discounts

Award-winning training

Job summary

Orkin is seeking a Scheduling Logistics & Customer Service Specialist in Wilmington, MA, to organize service routes, support timely customer service, and coordinate with service and call center teams. You will use data and technology to improve routing and productivity, communicate across departments, and adapt to changing schedules, with a focus on accuracy and a customer-first mindset.

Strong Excel and MS Office skills and a willingness to learn new systems are required; recent grads with

Qualifications

• Coordinate routing schedules under pressure and meet commitments.
• Proficient in data usage to improve routing and productivity.
• Clear communicator across departments to resolve schedule issues.
• Willing to learn new systems and adapt to changing priorities.

Responsibilities

• Coordinate daily service routes to support timely, efficient customer service.
• Partner with service and call center teams to maintain smooth operations.
• Use data and technology to improve routing, productivity, and efficiency.
• Communicate across departments to resolve issues and adjust to changing schedules.

Skills

Organized

Accurate

Dependable

Problem-solving

Communication

Data-driven

Excel

Microsoft Office

Adaptable

Education

Recent college graduates

Tools

Excel

Microsoft Office

Job description

Orkin is seeking a Scheduling Logistics & Customer Service Specialist in Wilmington, MA, to organize service routes, support timely customer service, and coordinate with service and call center teams. You will use data and technology to improve routing and productivity, communicate across departments, and adapt to changing schedules, with a focus on accuracy and a customer-first mindset.

Strong Excel and MS Office skills and a willingness to learn new systems are required; recent grads with