Routing Coordinator - Hiring Now

zTrip DFW; Texas; Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Medical, dental, vision, and life保险

Paid time off and paid holidays

401(k) with company match

Opportunities for professional growth

Descripción de la vacante

zTrip is seeking a dependable Routing Coordinator to support daily transportation operations, coordinating trips, monitoring routes, and communicating updates to drivers and customers. The role requires strong organization, clear communication, and quick decision-making in a fast-paced environment.

Applicants should have prior routing, dispatching, logistics, or customer service experience and a valid driver's license.

Formación

• Previous experience in routing, dispatching, logistics, transportation, or customer service preferred.
• Strong organizational, communication, and multitasking skills.
• Ability to analyze situations quickly and make effective decisions in a fast-paced environment.
• Experience with routing, scheduling, GPS, or fleet management software is a plus.
• Strong attention to detail and commitment to service excellence.
• Valid driver's license.

Responsabilidades

• Coordinate and assign trips based on customer demand, driver availability, and service schedules.
• Monitor routes and trip progress, making adjustments as needed to maximize efficiency and on-time performance.
• Communicate route updates, trip details, and service changes to drivers in a clear and timely manner.
• Respond to inquiries from customers and drivers, providing professional support and problem resolution.
• Track and document routing activities, trip information, and service-related communications.
• Work closely with dispatch, operations, and customer service teams to optimize daily transportation services.

Conocimientos

Routing & dispatching

Logistics management

Customer service

Multitasking

Communication

Analytical thinking

Herramientas

GPS software

Fleet management software

Descripción del empleo

Routing Coordinator

zTrip - North America's Largest Taxi Transportation Provider

zTrip is seeking a dependable and highly organized Routing Coordinator to support daily transportation operations. In this role, you will oversee route planning, trip coordination, and real-time service adjustments to ensure efficient and reliable transportation. As a key point of communication between drivers, customers, and operations teams, you will help maintain smooth service and exceptional customer satisfaction.

What You’ll Do as a Routing Coordinator:

• Coordinate and assign trips based on customer demand, driver availability, and service schedules
• Monitor routes and trip progress, making adjustments as needed to maximize efficiency and on-time performance
• Communicate route updates, trip details, and service changes to drivers in a clear and timely manner
• Respond to inquiries from customers and drivers, providing professional support and problem resolution
• Track and document routing activities, trip information, and service-related communications
• Work closely with dispatch, operations, and customer service teams to optimize daily transportation services

What You’ll Bring to the Role as a Routing Coordinator:

• Previous experience in routing, dispatching, logistics, transportation, or customer service preferred
• Strong organizational, communication, and multitasking skills
• Ability to analyze situations quickly and make effective decisions in a fast-paced environment
• Experience with routing, scheduling, GPS, or fleet management software is a plus
• Strong attention to detail and commitment to service excellence
• Valid driver's license

What We Offer as a Routing Coordinator:

• Competitive pay
• Medical, dental, vision, and life insurance
• Paid time off and paid holidays
• 401(k) with company match
• Opportunities for professional growth and career advancement

Join the Team Moving Cities Forward

At zTrip, our Routing Coordinators play a critical role in keeping transportation services running efficiently while delivering an outstanding customer experience.