Driver Operations Coordinator

zTrip TN; Nashville (TN); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Monday-Friday schedule

Career growth opportunities

Professional development and training

Stable employment

Collaborative team environment

Job summary

zTrip is seeking a Driver Operations Coordinator in Nashville to support drivers and operations. You will serve as a key resource for drivers, assist with onboarding, and ensure accurate documentation to keep transportation moving smoothly.

The role emphasizes proactive problem-solving, strong communication, and collaboration with recruiting, dispatch, and leadership teams to maintain efficiency and a positive driver experience.

Qualifications

• Experience in administrative support, customer service, or operations.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.
• Ability to handle confidential information professionally.

Responsibilities

• Guide drivers through onboarding and orientation.
• Maintain driver files, records, and documentation.
• Schedule orientations, trainings, and meetings.
• Prepare reports and tracking systems for operations.
• Resolve routine concerns and escalate when needed.
• Support driver engagement and a positive culture.

Skills

Administrative support

Customer service

Operations

Transportation

Logistics

Recruiting

Microsoft Office

Tools

Microsoft Office

Job description

Driver Operations Coordinator

Empower Drivers. Support Daily Operations. Help Keep Transportation Moving.

At zTrip, our drivers are the heart of our business. Behind every successful trip is a dedicated team ensuring drivers have the tools, information, and support they need to perform at their best. We're looking for an organized, proactive, and people-oriented Driver Operations Coordinator to join our team and help create a seamless experience for both drivers and operational staff.

This role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in keeping processes organized and running efficiently.

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Monday-Friday Schedule
• Career Growth Opportunities
• Professional Development and Training
• Stable Employment with a Growing Company
• Positive and Collaborative Team Environment

What You'll Do as a Driver Operations Coordinator:

Driver Support & Onboarding

• Serve as a key resource for drivers regarding operational and administrative needs.
• Guide new drivers through onboarding and orientation processes.
• Assist with completing and processing required documentation.
• Provide timely support and ensure drivers receive accurate information.
• Foster a positive and professional experience throughout the driver lifecycle.

Compliance & Documentation

• Maintain accurate driver files, records, and operational documentation.
• Track license expirations, permits, certifications, and other compliance requirements.
• Conduct routine record audits to ensure company standards are met.
• Update and manage driver information within internal systems.
• Support compliance programs and record retention initiatives.

Operational Administration

• Assist with scheduling appointments, orientations, training sessions, and meetings.
• Support daily operations through data entry, reporting, and administrative coordination.Collaborate with recruiting, dispatch, and leadership teams to maintain operational efficiency.
• Prepare reports and maintain tracking systems that support business operations.
• Help identify and implement process improvements.

Communication & Engagement

• Build strong working relationships with drivers and internal departments.
• Communicate company announcements, procedural updates, and operational information.
• Assist with resolving routine concerns and escalating issues when appropriate.
• Support driver engagement efforts that promote retention and satisfaction.
• Contribute to a positive, driver-focused culture.

Reporting & Process Improvement

• Generate reports related to onboarding, compliance, and operational metrics.
• Maintain spreadsheets, databases, and tracking tools.
• Provide accurate information to support organizational planning and decision-making.
• Assist with workforce coordination and departmental initiatives.
• Support continuous improvement efforts through effective recordkeeping and reporting.

Qualifications of aDriver Operations Coordinator:

Preferred Experience

• Experience in administrative support, customer service, operations, transportation, logistics, recruiting, or a related field.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• High level of accuracy and attention to detail.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong interpersonal and problem-solving skills.
• Proficiency with Microsoft Office and business software applications.
• Ability to handle confidential information professionally.
• Self-motivated, dependable, and team-oriented.

What Makes You Successful as aDriver Operations Coordinator:

• Exceptional organizational abilities and attention to detail.
• Strong communication and relationship-building skills.
• Ability to remain adaptable and solution-focused.
• Proactive approach to challenges and changing priorities.
• Commitment to delivering outstanding support and service.
• Desire to contribute to operational excellence and team success.

Why Join zTrip?

• Play a vital role in supporting the drivers who serve our communities every day.
• Work with a company that values teamwork, accountability, and professionalism.
• Gain experience across multiple areas of transportation operations.
• Contribute to the success of a growing industry leader.
• Enjoy long-term career stability and advancement opportunities.
• Make a direct impact on driver satisfaction and operational performance.