Driver Relations Coordinator

zTrip Little Rock; Little Rock (AR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

PTO

401(k) plan

Career growth

Stable employment

Team environment

Direct impact on driver success

Job summary

zTrip is seeking a Driver Relations Coordinator to serve as a key liaison between drivers and management, streamlining communication, maintaining compliance, and supporting day-to-day operations.

In this role you will onboard new drivers, track licenses and documents, coordinate scheduling, assist with recruiting, and contribute to a positive driver experience across our growing national transportation network.

Qualifications

• High school diploma or equivalent required; additional education is a plus.
• Excellent verbal and written communication skills.
• Bilingual candidates are encouraged to apply.
• Ability to manage confidential information with professionalism and discretion.
• Strong organizational and multitasking abilities.

Responsibilities

• Serve as a trusted resource for drivers regarding policies, procedures, and operational questions.
• Coordinate onboarding and orientation activities for new drivers; maintain driver records.
• Track licenses, certifications, permits, and required documentation; monitor renewal deadlines.
• Assist with driver scheduling, route coverage, and availability tracking; coordinate with dispatch.
• Maintain databases, reports, and operational records; support audits and special projects.

Skills

Organizational skills

Communication skills

Bilingual

MS Office

Customer service

Education

High school diploma

Tools

CRM software

Scheduling software

Job description

Driver Relations Coordinator

Support Drivers. Strengthen Operations. Help Keep Our Fleet Moving.

zTrip | America's Largest Taxi Transportation Company

At zTrip, our drivers are the foundation of everything we do. As the nation's largest taxi transportation provider, we rely on dedicated support professionals to ensure our drivers have the resources, guidance, and assistance needed to succeed. We're currently seeking a highly organized and people-oriented Driver Relations Coordinator to join our team.

If you enjoy working with people, managing administrative processes, and helping teams operate efficiently, this is an excellent opportunity to build a rewarding career with a growing transportation leader.

Position Overview

The Driver Relations Coordinator serves as a key liaison between drivers and management, helping streamline communication, maintain compliance, and support day-to-day operational needs. This role plays an essential part in creating a positive driver experience while ensuring smooth and efficient transportation operations.

What You'll Do as a Driver Relations Coordinator:

Driver Support & Communication

• Serve as a trusted resource for drivers regarding policies, procedures, and operational questions.
• Provide timely assistance for driver concerns and help resolve issues professionally.
• Communicate service updates, company announcements, and operational changes.
• Build positive relationships that promote driver engagement and success.

Onboarding & Compliance

• Coordinate new driver onboarding and orientation activities.
• Process employment paperwork and maintain accurate driver records.
• Track licenses, certifications, permits, and required documentation.
• Monitor compliance deadlines and assist with required renewals and updates.
• Ensure driver files remain organized, complete, and audit-ready.

Operational Coordination

• Assist with driver scheduling, route coverage, and availability tracking.
• Support daily operational needs by coordinating with dispatch and leadership teams.
• Help drivers navigate company technology, equipment, and internal systems.
• Partner with management to support performance improvement initiatives and follow-up activities.

Administrative Support

• Maintain databases, reports, and operational records.
• Assist with recruiting administration and candidate processing.
• Coordinate training sessions, meetings, and driver engagement events.
• Support audits, reporting requirements, and special projects.
• Perform additional administrative duties as assigned.

Qualifications of a Driver Relations Coordinator:

Preferred Experience

• High school diploma or equivalent required; additional education is a plus.
• Previous experience in administration, operations, customer service, transportation, human resources, or a related field preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office and computer-based software systems.
• Ability to manage confidential information with professionalism and discretion.
• Strong problem-solving skills and a customer-service mindset.
• Bilingual candidates are encouraged to apply.

What Makes You Successful as a Driver Relations Coordinator:

• Strong interpersonal and relationship-building skills.
• Ability to thrive in a fast-paced environment.
• Professional and positive attitude.
• Exceptional time-management and organizational abilities.
• Commitment to teamwork and operational excellence.
• Desire to support driver success and company growth.

Benefits & Perks

• Competitive Compensation
• Comprehensive Benefits Package
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Career Growth and Advancement Opportunities
• Stable Employment with an Industry Leader
• Collaborative and Supportive Team Environment
• Opportunity to Make a Direct Impact on Driver Success

Why Join zTrip?

At zTrip, you'll play an important role in supporting the professionals who provide safe and reliable transportation in communities across the country. Your work will directly contribute to driver satisfaction, operational efficiency, and the continued success of a growing national transportation company.