Route Support Specialist

Classic Cleaners; Indianapolis (IN); On-site; USD 20,664 - 30,307; Part time

Job summary

Classic Cleaners in Indianapolis, IN is seeking a Part-time Route Support Specialist to serve as the communications hub for the Route Department. The role focuses on answering phones, addressing customer needs, documenting feedback, and coordinating with drivers and managers.

You’ll investigate issues like missing or misdelivered items, help resolve problems, and may drive locally to retrieve or deliver orders. A proactive, customer-first approach and ability to multitask are essential.

Qualifications

• Strong communication with a professional, customer-first approach.
• Excellent problem-solving ability and attention to detail.
• Ability to manage multiple priorities and stay organized.

Responsibilities

• Act as the primary point of contact for customers in the Route Department, ensuring clear communication and follow-through.
• Answer incoming phone calls and respond to customer inquiries professionally and promptly.
• Take customer feedback, document it accurately, and escalate to the appropriate manager.
• Investigate and help resolve operational problems, including missing items, misdelivered orders, and delivery discrepancies.
• Collaborate closely with drivers, managers, and team members to keep operations smooth and customers satisfied.
• Occasionally drive locally to recover errant or misdelivered orders (not a regular delivery route).
• Mark in dry cleaning items accurately and efficiently.
• Prioritize tasks in a fast-paced environment while maintaining excellent service.

Skills

Communication skills

Problem-solving

Attention to detail

Multitasking

Valid driver's license

Job description

At Classic Cleaners, we take pride in delivering exceptional garment care with top-tier customer service. With 40 years of experience, we’ve built a reputation for quality, innovation, and a commitment to our team members. If you’re looking for a supportive workplace with opportunities for growth, we’d love to hear from you! Explore our current openings and become part of a team that values professionalism, reliability, and excellence.

Position: Route Support Specialist
Location: Indianapolis, IN
Job Id: 130
# of Openings: 1

The Route Support Specialist serves as the communications hub of our Route Department. A customer-facing Support Specialist who helps keep everything running smoothly behind the scenes. This part-time role focuses on answering phones, addressing customer needs, documenting and escalating feedback, and coordinating with drivers, managers, and other team members. The successful candidate will be a proactive problem solver who can think on their feet, help investigate issues such as missing or misdelivered items, and occasionally drive locally to retrieve or deliver orders when needed.

Key Responsibilities

• Act as the primary point of contact for customers in the Route Department, ensuring clear communication and follow-through.
• Answer incoming phone calls and respond to customer inquiries professionally and promptly.
• Take customer feedback, document it accurately, and escalate to the appropriate manager.
• Investigate and help resolve operational problems, including missing items, misassembled orders, and delivery discrepancies.
• Collaborate closely with drivers, managers, and team members to keep operations smooth and customers satisfied.
• Occasionally drive locally to recover errant or misdelivered orders (not a regular delivery route).
• Mark in dry cleaning items accurately and efficiently.
• Prioritize tasks in a fast-paced environment while maintaining excellent service.

Key Relationships

• Route Manager
• Route Drivers
• Route Mark-ins
• Route Markin Manager
• Route Developer

Qualifications

• Strong communication skills with a professional, customer-first approach.
• Excellent problem-solving ability and attention to detail.
• Ability to manage multiple priorities and stay organized.
• Valid driver’s license and good driving record required.
• Previous customer service experience is strongly preferred.
• Comfortable working both independently and as part of a team.

Schedule

• Part-time, Monday through Friday during regular business hours.

Additional Information

This position is designed for someone who thrives on communication, coordination, and customer care. As the Route Support Specialist, you’ll be the link that connects our customers with the team that serves them.