Route Support Pro: Customer Care & Coordination (Part-Time)

Classic Cleaners of Indianapolis; Indianapolis (IN); On-site; USD 19,286 - 24,796; Part time

Job summary

Classic Cleaners of Indianapolis is seeking a part‑time Route Support Specialist to act as the communications hub for the Route Department in Indianapolis. You will answer phones, document feedback, and coordinate with drivers and managers to keep operations running smoothly.

You’ll investigate issues like missing items, misdelivered orders, and related concerns, while occasionally driving locally to recover orders.

Qualifications

• Strong communication skills with a professional, customer‑first approach.
• Excellent problem‑solving ability and attention to detail.
• Ability to manage multiple priorities and stay organized.
• Valid driver’s license and good driving record required.
• Previous customer service experience is strongly preferred.
• Comfortable working both independently and as part of a team.

Responsibilities

• Act as the primary point of contact for customers in the Route Department, ensuring clear communication and follow‑through.
• Answer incoming phone calls and respond to customer inquiries professionally and promptly.
• Take customer feedback, document it accurately, and elevate to the appropriate manager.
• Investigate and help resolve operational problems, including missing items, misassembled orders, and delivery discrepancies.
• Collaborate closely with drivers, managers, and team members to keep operations smooth and customers satisfied.
• Occasionally drive locally to recover errant or misdelivered orders (not a regular delivery route).
• Mark in dry‑cleaning items accurately and efficiently.
• Prioritize tasks in a fast‑paced environment while maintaining excellent service.

Skills

Communication

Problem solving

Multitasking

Attention to detail

Customer service

Teamwork

Driving

Job description

Classic Cleaners of Indianapolis is seeking a part‑time Route Support Specialist to act as the communications hub for the Route Department in Indianapolis. You will answer phones, document feedback, and coordinate with drivers and managers to keep operations running smoothly.

You’ll investigate issues like missing items, misdelivered orders, and related concerns, while occasionally driving locally to recover orders.