Route Service Manager: Grow Profit & Delight Customers

UniFirst; Indianapolis (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Route Service Manager to recruit and lead a team of Route Service Supervisors and Route Service Representatives delivering to multiple customers daily. The role focuses on driving customer satisfaction, account growth, and location profitability.

The position emphasizes training, leadership, and strong client relationships, with the potential for career mobility within UniFirst's plants and organization.

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Must be 21+ years old.
• Valid non-commercial driver’s license in the state of residence.
• Must meet pre-employment DOT physical requirements.
• Physically capable of lifting up to 50 pounds.
• Strong verbal and written communication skills.
• Excellent problem solving and negotiation, train and lead a team.
• Proficient in MS Office.
• Prior customer service experience.
• Ability to grow profitability and customer satisfaction.

Responsibilities

• Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
• Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction
• Collaborate closely with location management team to provide the best customer service and product programs
• Negotiate customer contract renewals

Skills

Business savvy

Results driven

Relationship manager

Problem solving

Negotiate/train/lead

MS Office

Verbal & written communication

Driver's license

DOT physical

Team leadership

Customer service

21+ years old

Physical stamina

Education

High School Diploma or GED; Bachelor’s degree preferred

Tools

MS Office

Job description

UniFirst is seeking a Route Service Manager to recruit and lead a team of Route Service Supervisors and Route Service Representatives delivering to multiple customers daily. The role focuses on driving customer satisfaction, account growth, and location profitability.

The position emphasizes training, leadership, and strong client relationships, with the potential for career mobility within UniFirst's plants and organization.