Route Operations Manager: Lead a Certified Service Team

Pricesmart; Montgomery (AL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Pricesmart is seeking a Service Manager to lead the customer-facing Service Team (ASRs, ASRs in Training, Route Specialists). You will ensure compliance with policies and safety standards while driving world-class customer satisfaction, retention, and growth.

The role includes meeting KPI targets, administering training plans, and overseeing service operations and certifications for new staff. It is a full-time, in-person position with a competitive compensation package.

Qualifications

• High School Diploma or GED; Bachelor’s degree preferred.
• Excellent verbal communication skills.
• Motivating skills – encourage and build team spirit with mutual respect.
• Must manage conflict and resolve problems.
• Decision making – analyze information and evaluate results.
• Planning skills – develop plans and goals for tasks.
• Professional appearance, high EI, and leadership capabilities.
• Must be computer proficient.
• Must be 21+, valid driver’s license, meet physical requirements.

Responsibilities

• Role modeling the Mission, Vision and Core Values of the company.
• Create and maintain a highly motivated, certified ASR team delivering exceptional service.
• Train, monitor and coach the team on best practices and growth initiatives.
• Meet company KPIs for routes, expenses, NPS, and growth.
• Allocate resources to routes and new account install as required.
• Manage PTO process and complete required training.

Skills

Verbal communication

Motivational skills

Conflict resolution

Decision making

Planning skills

Professional appearance

Emotional intelligence

Leadership

Computer proficiency

Education

High school diploma / GED

Bachelor’s degree preferred

Job description

Pricesmart is seeking a Service Manager to lead the customer-facing Service Team (ASRs, ASRs in Training, Route Specialists). You will ensure compliance with policies and safety standards while driving world-class customer satisfaction, retention, and growth.

The role includes meeting KPI targets, administering training plans, and overseeing service operations and certifications for new staff. It is a full-time, in-person position with a competitive compensation package.