Route Operations Manager

Pricesmart; Montgomery (AL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Pricesmart is seeking a Service Manager to lead the customer-facing Service Team (ASRs, ASRs in Training, Route Specialists). You will ensure compliance with policies and safety standards while driving world-class customer satisfaction, retention, and growth.

The role includes meeting KPI targets, administering training plans, and overseeing service operations and certifications for new staff. It is a full-time, in-person position with a competitive compensation package.

Qualifications

• High School Diploma or GED; Bachelor’s degree preferred.
• Excellent verbal communication skills.
• Motivating skills – encourage and build team spirit with mutual respect.
• Must manage conflict and resolve problems.
• Decision making – analyze information and evaluate results.
• Planning skills – develop plans and goals for tasks.
• Professional appearance, high EI, and leadership capabilities.
• Must be computer proficient.
• Must be 21+, valid driver’s license, meet physical requirements.

Responsibilities

• Role modeling the Mission, Vision and Core Values of the company.
• Create and maintain a highly motivated, certified ASR team delivering exceptional service.
• Train, monitor and coach the team on best practices and growth initiatives.
• Meet company KPIs for routes, expenses, NPS, and growth.
• Allocate resources to routes and new account install as required.
• Manage PTO process and complete required training.

Skills

Verbal communication

Motivational skills

Conflict resolution

Decision making

Planning skills

Professional appearance

Emotional intelligence

Leadership

Computer proficiency

Education

High school diploma / GED

Bachelor’s degree preferred

Job description

Job Summary

The Service Manger is responsible for directly leading the company’s customer facing Service Team – the ASRs (Account Service Representatives), ASRs in Training, and Route Specialist(s). He/she is responsible for compliance to Company policies, procedures and best practices that drive world class customer satisfaction, retention and growth, including, but not limited to, Service Absolutes, Check-ins, CIM, Opportunity Board and customer issue resolution practices. The Service Manager promotes a safe working environment and ensures compliance with all Company and regulatory requirements (DOT). The position is responsible for meeting key performance metrics (KPI’s) for the role as well administering the Company prescribed training plans (SMART Start etc.) and certification for all new Service employees.

Responsibilities and Essential Duties

• Role modeling the Mission, Vision and Core Values of the company.
• Creating and maintaining a highly motivated, certified team of ASR’s that provide exceptional service and build customer intimacy.
• Train, monitor and coach team to insure internalization of best practices (Service Absolutes, Customer Inventory Management etc.) and support of customer retention and growth initiatives (Renewal Drive, Price Increases, Growth Initiatives etc.).
• Meet company defined performance metrics (Route Growth, Merchandise Expense, Open TOC’s, LB%, NPS Scores, Exposure etc.).
• Maintain team to Service Manpower Model Requirements.
• Allocate Service resources to routes, route support and to support new account install as required.
• Manage PTO process.
• Complete RAL training and evaluations.
• Build effective relationships that drive growth and retention through the Goodwill program and by supporting and partnering with Customer Development Representations and Strategic Account Managers.
• Role model and maintain a safe working environment.
• Daily check-ins
• Hold weekly meetings, review schedule.
• Depot organization and cleanliness.
• Other duties as periodically assigned.

Requirements and Qualifications

• High School Diploma/GED; Bachelor’s Degree preferred.
• Excellent verbal communication skills.
• Motivating skills – The person should be able to encourage and build team spirit, bringing mutual respect, competitive spirit and cooperation.
• Must be able to manage conflict and resolve problems.
• Decision Making – He/she should have the ability to analyze information and evaluate results.
• Planning Skills – The manager should have the ability to develop specific plan and goals to help in accomplishing tasks efficiently.
• He/she must have a professional appearance, high emotional intelligence, pleasant personality and display managerial leadership capabilities.
• Must be computer proficient.
• Must be at least 21 years of age, possess an active driver’s license and able to meet the physical requirements of the position.

Job Type

Full-time

Pay

$60,000.00 - $65,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package

Bonus opportunities

Schedule

Day shift Monday to Friday

License/Certification

Driver's License (Required)

Work Location

In person