Route Operations Leader - Training, Safety & Bonus

Compass Group USA; Memphis (TN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Shopping Program

Health & Wellness Programs

Discount Marketplace

ID Theft Protection

Employee Assistance

Job summary

Canteen, a Compass Group USA company, is seeking a Route Manager in Memphis to lead and develop Route Drivers, oversee onboarding, safety compliance, and route performance. The role drives service excellence, coachability, and continuous improvement across daily operations.

The position requires 3+ years in route operations, 2+ years of leadership, and a degree in business/logistics. Weekend rotation and a negotiable salary reflect experience and responsibilities.

Qualifications

• Associate or bachelor's degree in business, Logistics, Operations, or related field preferred.
• 3+ years of experience in route operations, transportation, delivery, or route sales.
• 2+ years of leadership, training, or supervisory experience.
• Experience developing employees in a customer-facing environment.
• Knowledge of route operations, DOT regulations, customer service, and safety standards.
• Strong leadership, coaching, communication, and problem-solving skills.

Responsibilities

• Lead onboarding and training programs for Route Drivers.
• Deliver training on route operations, customer service, safety, product knowledge, and sales techniques.
• Conduct ride-alongs, field observations, and coaching sessions.
• Evaluate driver performance and readiness for commissioned Route Driver roles.
• Develop and implement individual development plans to address skill gaps and support career growth.
• Supervise, mentor, and develop Route Drivers.
• Promote a culture of safety, accountability, and continuous improvement.
• Provide ongoing coaching, feedback, and performance management.
• Support employee engagement, retention, and advancement opportunities.
• Coordinate route coverage for vacations, absences, and open routes.
• Ensure drivers are prepared to service multiple routes and customer accounts.
• Monitor route performance, customer satisfaction, and operational efficiency.
• Partner with Operations and Sales teams to support business objectives and staffing needs.
• Enforce company safety policies and DOT regulations.
• Conduct safety training and monitor compliance requirements.
• Review vehicle inspections and driver documentation.
• Investigate incidents and implement corrective actions when necessary.
• Maintain training records, evaluations, and compliance documentation.
• Track and report key performance metrics related to training, safety, and productivity.
• Communicate progress and recommendations to leadership.
• Assist with recruiting, interviewing, and workforce planning activities.
• Conduct driver meetings and training sessions.
• Assign and coordinate route coverage.
• Perform ride-alongs and field coaching.
• Monitor route performance and customer satisfaction.
• Review safety compliance and vehicle inspections.
• Resolve operational and customer issues.
• Maintain training and performance records.
• When needed, perform Route Driver duties, including operating a company vehicle, delivering products, servicing accounts, and stocking equipment.

Skills

Leadership

Training

Coaching

Customer service

Safety

DOT regulations

Education

Associate or Bachelor's degree in business/logistics/operations

Job description

Canteen, a Compass Group USA company, is seeking a Route Manager in Memphis to lead and develop Route Drivers, oversee onboarding, safety compliance, and route performance. The role drives service excellence, coachability, and continuous improvement across daily operations.

The position requires 3+ years in route operations, 2+ years of leadership, and a degree in business/logistics. Weekend rotation and a negotiable salary reflect experience and responsibilities.