Route Driver Training Leader - Safety & Growth

Canteen North America; Carrollton (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen in Carrollton, TX is hiring a Route Driver Training Manager to train and develop Relief Route Drivers, oversee onboarding, safety compliance, and route readiness while ensuring exceptional customer service.

This role leads coaching, performance management, and collaboration with Operations and Sales to meet business goals, with a strong emphasis on DOT regulations and safety requirements.

Qualifications

• Associate’s or bachelor’s degree in business, Logistics, Operations, or related field preferred.
• 3+ years of experience in route operations, transportation, delivery, or route sales.
• 2+ years of leadership, training, or supervisory experience.
• Experience developing employees in a customer-facing environment.
• Knowledge of route operations, customer service, DOT regulations, and safety standards.
• Strong leadership, coaching, communication, and problem-solving skills.
• Proficiency with Microsoft Office and route management software.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Lead onboarding and training Relief Route Drivers.
• Develop and deliver training on route operations, safety, product knowledge, and sales techniques.
• Conduct ride-alongs, field observations, and coaching sessions.
• Evaluate driver performance and readiness for commissioned Route Driver roles.
• Create development plans to address skill gaps and support career growth.
• Supervise and mentor Relief Route Drivers.
• Foster a culture of safety, accountability, and continuous improvement.
• Provide ongoing coaching, feedback, and performance management.
• Support employee engagement, retention, and advancement opportunities.
• Coordinate route coverage for absences, vacations, and open routes.
• Ensure drivers are prepared to service multiple routes and customer accounts.
• Monitor route performance, customer service, and operational efficiency.
• Collaborate with Operations and Sales teams to support business objectives.
• Enforce company safety policies and DOT regulations.
• Conduct safety training and monitor compliance requirements.
• Review vehicle inspections and driver documentation.
• Investigate incidents and implement corrective actions as needed.
• Maintain training records, evaluations, and compliance documentation.
• Track key performance metrics related to training, safety, and productivity.
• Prepare reports and communicate progress to management.
• Assist with recruiting, interviewing, and workforce planning efforts.
• Conduct daily meetings and training sessions.
• Assign and coordinate route coverage.
• Perform ride-alongs and field coaching.
• Monitor route performance and customer satisfaction.
• Review safety compliance and vehicle inspections.
• Provide feedback and support to drivers.
• Resolve operational and customer issues.
• Update training records and performance reports.
• Partner with Operations and Sales leaders on staffing and development needs.

Skills

Leadership

Coaching

Route Operations

DOT Regulations

Microsoft Office

Education

Associate/Bachelor’s degree in business/logistics/operations

Tools

Route management software

Job description

Canteen in Carrollton, TX is hiring a Route Driver Training Manager to train and develop Relief Route Drivers, oversee onboarding, safety compliance, and route readiness while ensuring exceptional customer service.

This role leads coaching, performance management, and collaboration with Operations and Sales to meet business goals, with a strong emphasis on DOT regulations and safety requirements.