Route Manager - Memphis, TN

Compass Group USA

Memphis (TN)

On-site

USD 60,000 - 65,000

Full time

6 days ago

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Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Shopping Program

Health & Wellness Programs

Discount Marketplace

ID Theft Protection

Employee Assistance

Job summary

Canteen, a Compass Group USA company, is seeking a Route Manager in Memphis to lead and develop Route Drivers, oversee onboarding, safety compliance, and route performance. The role drives service excellence, coachability, and continuous improvement across daily operations.

The position requires 3+ years in route operations, 2+ years of leadership, and a degree in business/logistics. Weekend rotation and a negotiable salary reflect experience and responsibilities.

Qualifications

Associate or bachelor's degree in business, Logistics, Operations, or related field preferred.
3+ years of experience in route operations, transportation, delivery, or route sales.
2+ years of leadership, training, or supervisory experience.
Experience developing employees in a customer-facing environment.
Knowledge of route operations, DOT regulations, customer service, and safety standards.
Strong leadership, coaching, communication, and problem-solving skills.

Responsibilities

Lead onboarding and training programs for Route Drivers.
Deliver training on route operations, customer service, safety, product knowledge, and sales techniques.
Conduct ride-alongs, field observations, and coaching sessions.
Evaluate driver performance and readiness for commissioned Route Driver roles.
Develop and implement individual development plans to address skill gaps and support career growth.
Supervise, mentor, and develop Route Drivers.
Promote a culture of safety, accountability, and continuous improvement.
Provide ongoing coaching, feedback, and performance management.
Support employee engagement, retention, and advancement opportunities.
Coordinate route coverage for vacations, absences, and open routes.
Ensure drivers are prepared to service multiple routes and customer accounts.
Monitor route performance, customer satisfaction, and operational efficiency.
Partner with Operations and Sales teams to support business objectives and staffing needs.
Enforce company safety policies and DOT regulations.
Conduct safety training and monitor compliance requirements.
Review vehicle inspections and driver documentation.
Investigate incidents and implement corrective actions when necessary.
Maintain training records, evaluations, and compliance documentation.
Track and report key performance metrics related to training, safety, and productivity.
Communicate progress and recommendations to leadership.
Assist with recruiting, interviewing, and workforce planning activities.
Conduct driver meetings and training sessions.
Assign and coordinate route coverage.
Perform ride-alongs and field coaching.
Monitor route performance and customer satisfaction.
Review safety compliance and vehicle inspections.
Resolve operational and customer issues.
Maintain training and performance records.
When needed, perform Route Driver duties, including operating a company vehicle, delivering products, servicing accounts, and stocking equipment.

Skills

Leadership

Training

Coaching

Customer service

Safety

DOT regulations

Education

Associate or Bachelor's degree in business/logistics/operations

Job description

Schedule: Monday - Friday (weekend availability with rotation)

Salary: $60,000 - $65,000 / annually; compensation is negotiable based on experience.

Other Forms of Compensation: Yearly Bonus Opportunity & Co. Car

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

The Route Manager is responsible for leading, training, coaching, and developing Route Drivers to ensure safe, efficient, and customer-focused route operations. This role oversees onboarding, performance management, route readiness, safety compliance, and operational support while fostering a culture of accountability, service excellence, and continuous improvement.

Key Responsibilities

Training & Development

Lead onboarding and training programs for Route Drivers.
Deliver training on route operations, customer service, safety, product knowledge, and sales techniques.
Conduct ride-alongs, field observations, and coaching sessions.
Evaluate driver performance and readiness for commissioned Route Driver roles.
Develop and implement individual development plans to address skill gaps and support career growth.

Leadership & Team Management

Supervise, mentor, and develop Route Drivers.
Promote a culture of safety, accountability, and continuous improvement.
Provide ongoing coaching, feedback, and performance management.
Support employee engagement, retention, and advancement opportunities.

Route Operations

Coordinate route coverage for vacations, absences, and open routes.
Ensure drivers are prepared to service multiple routes and customer accounts.
Monitor route performance, customer satisfaction, and operational efficiency.
Partner with Operations and Sales teams to support business objectives and staffing needs.

Safety & Compliance

Enforce company safety policies and DOT regulations.
Conduct safety training and monitor compliance requirements.
Review vehicle inspections and driver documentation.
Investigate incidents and implement corrective actions when necessary.

Administrative Responsibilities

Maintain training records, evaluations, and compliance documentation.
Track and report key performance metrics related to training, safety, and productivity.
Communicate progress and recommendations to leadership.
Assist with recruiting, interviewing, and workforce planning activities.

Daily Activities

Conduct driver meetings and training sessions.
Assign and coordinate route coverage.
Perform ride-alongs and field coaching.
Monitor route performance and customer satisfaction.
Review safety compliance and vehicle inspections.
Resolve operational and customer issues.
Maintain training and performance records.
When needed, perform Route Driver duties, including operating a company vehicle, delivering products, servicing accounts, and stocking equipment.

Qualifications

Associate or bachelor's degree in business, Logistics, Operations, or related field preferred.
3+ years of experience in route operations, transportation, delivery, or route sales.
2+ years of leadership, training, or supervisory experience.
Experience developing employees in a customer-facing environment.
Knowledge of route operations, DOT regulations, customer service, and safety standards.
Strong leadership, coaching, communication, and problem-solving skills.

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.