Route Operations Dispatcher - On-Time Transit Support

MV Transportation; Carson (CA); On-site; USD 29,000 - 40,000; Full time

Job summary

MV Transportation is seeking a Dispatcher in Carson, CA to coordinate day-to-day route operations and communicate with drivers and clients. Starting pay rate is $25.00/hour. The role requires multitasking, strong customer service, and familiarity with Trapeze software.

Prior dispatcher and customer service experience is preferred. Equal opportunity employer and drug/background checks may apply. The Dispatcher will monitor service quality, assign trips as needed, and report performance to

Qualifications

• 1 year Dispatcher experience preferred.
• 2 years Customer Service experience preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously under pressure in a fast-paced environment.
• Demonstrate a high customer service commitment.
• Professional phone manner.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Supervisors.
• Monitors radio, telephones and on-road provision of service for quality.
• Influences positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate distribution of trips.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed or late starting routes and communicates with Supervisors/Managers.
• All other duties, as assigned.

Skills

Customer service

Multitasking

Phone manner

Service area knowledge

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

MV Transportation is seeking a Dispatcher in Carson, CA to coordinate day-to-day route operations and communicate with drivers and clients. Starting pay rate is $25.00/hour. The role requires multitasking, strong customer service, and familiarity with Trapeze software.

Prior dispatcher and customer service experience is preferred. Equal opportunity employer and drug/background checks may apply. The Dispatcher will monitor service quality, assign trips as needed, and report performance to