Dispatcher

MV Transportation; Livermore (CA); On-site; USD 36,652 - 52,202; Full time

Job summary

A transportation company in Livermore seeks a Dispatcher to manage day-to-day operations and ensure timely services. The ideal candidate will have experience in dispatching and customer service, be able to multitask, and maintain composure in a fast-paced environment. Responsibilities include direct communication with drivers and clients, monitoring service quality, and ensuring schedules are adhered to. A CDL is required, and starting pay is $32.25 per hour.

Qualifications

• One year previous Dispatcher experience preferred.
• Two years of Customer Service experience is preferred.
• Ability to obtain a CDL.

Responsibilities

• Direct day-to-day route operations and report to Dispatch Supervisors.
• Handle client calls and communicate issues.
• Monitor dispatch for quality and performance.

Skills

Customer Service commitment

Multitasking

Professional phone manner

Knowledge of service area

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

Overview

Job Title: Dispatcher

Location: US-CA-Livermore

ID: 2026-10983

Position Type: Regular Full-Time

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Responsibilities

MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Job Responsibilities:

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Qualifications

Talent Requirements:

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• Must be able to obtain a CDL
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Starting pay rate: $32.25/hour

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.