Route Operations Dispatcher - On-Time Service Expert

MV Transportation; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

MV Transportation in Baltimore, Maryland is seeking a Dispatcher to oversee day-to-day route operations and ensure timely service delivery. The role involves daily interaction with drivers and clients, where operational performance and safety are paramount.

The ideal candidate will possess previous Dispatcher experience, strong customer service skills, and familiarity with Trapeze software. Join MV Transportation to help manage efficient route operations in a dynamic environment.

Qualifications

• One year previous Dispatcher experience preferred.
• Two years of Customer Service experience is preferred.
• Knowledge of the service area is a plus.

Responsibilities

• Direct daily route operations and communicate with drivers and clients.
• Monitor radio, telephones and service quality.
• Complete driver sign-in and sign-out daily.
• Participate in analysis of operating performance.

Skills

Dispatcher experience

Customer service

Trapeze software

Multi-tasking

Professional phone manner

Education

High School diploma or equivalent

Job description

MV Transportation in Baltimore, Maryland is seeking a Dispatcher to oversee day-to-day route operations and ensure timely service delivery. The role involves daily interaction with drivers and clients, where operational performance and safety are paramount.

The ideal candidate will possess previous Dispatcher experience, strong customer service skills, and familiarity with Trapeze software. Join MV Transportation to help manage efficient route operations in a dynamic environment.