Dispatcher

MV Transportation; Carson (CA); On-site; USD 29,000 - 40,000; Full time

Job summary

MV Transportation is seeking a Dispatcher in Carson, CA to coordinate day-to-day route operations and communicate with drivers and clients. Starting pay rate is $25.00/hour. The role requires multitasking, strong customer service, and familiarity with Trapeze software.

Prior dispatcher and customer service experience is preferred. Equal opportunity employer and drug/background checks may apply. The Dispatcher will monitor service quality, assign trips as needed, and report performance to

Qualifications

• 1 year Dispatcher experience preferred.
• 2 years Customer Service experience preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously under pressure in a fast-paced environment.
• Demonstrate a high customer service commitment.
• Professional phone manner.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Supervisors.
• Monitors radio, telephones and on-road provision of service for quality.
• Influences positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate distribution of trips.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed or late starting routes and communicates with Supervisors/Managers.
• All other duties, as assigned.

Skills

Customer service

Multitasking

Phone manner

Service area knowledge

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

Dispatcher

Job Location: US-CA-Carson

ID: 2026-12078

Position Type: Regular Full-Time

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Responsibilities

MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Starting Pay Rate: $25.00/hour

Job Responsibilities:

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Qualifications

Talent Requirements:

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.