Route Dispatcher & Logistics Coordinator

GFL Industries; Harrison (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

GFL Industries is seeking a Dispatcher to coordinate drivers, handle service orders, and resolve issues on route using GFL proprietary software. You will interact with customers, sales, and operations staff to ensure service quality and timely problem resolution.

The ideal candidate has 1–2 years in dispatch or customer service, strong communication skills, and proficiency in MS Office. Extended hours, including occasional weekends, may be required.

Qualifications

• High school diploma required; post-secondary education considered an asset.
• 1–2 years in transportation, dispatch or customer service.
• Strong communication and customer focus.
• Proficient in MS Outlook, Excel and Word.
• Ability to multi-task and prioritize tasks.

Responsibilities

• Schedule service and manage changes per policy.
• Dispatch calls to routes based on driver location.
• Perform driver check-ins and ensure paperwork is complete.
• Coordinate with other departments to resolve service issues.
• Field incoming calls and emails from customers.
• Troubleshoot delivery/pickup problems before issues arise.
• Assist in daily driver staffing decisions.
• Document information from drivers for distribution to departments.
• Communicate with maintenance shop personnel.
• Support the Operations Manager with additional duties.

Skills

Communication

Interpersonal skills

Multi-tasking

Prioritization

Proficient in MS Outlook/Excel/Word

TRUX experience (asset)

Education

High school diploma

Post-secondary education (asset)

Tools

MS Outlook

Excel

Word

TRUX

Job description

GFL Industries is seeking a Dispatcher to coordinate drivers, handle service orders, and resolve issues on route using GFL proprietary software. You will interact with customers, sales, and operations staff to ensure service quality and timely problem resolution.

The ideal candidate has 1–2 years in dispatch or customer service, strong communication skills, and proficiency in MS Office. Extended hours, including occasional weekends, may be required.