Logistics Dispatcher: Scheduling, Routes & Support

GFL Environmental Inc.; Harrison (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

GFL Environmental Inc. is seeking a Dispatch/Operations Assistant in Harrison, MI to schedule service, dispatch routes, and support driver check-ins. You will coordinate with multiple departments to resolve service issues and ensure accurate paperwork at day’s end.

This role requires strong communication, ability to multi-task, and proficiency with MS Office. Extended hours including weekends may be required. TRUX experience is a plus.

Qualifications

• High school completion; post-secondary courses or diploma asset.
• 1-2 years in transportation, dispatch or customer service.
• Strong communication and interpersonal skills.
• Customer-focused with ability to multi-task and prioritize.
• Proficient in MS Outlook, Excel, Word.
• Willing to work extended hours including weekends.
• Knowledge of TRUX is a plus or willing to learn TRUX.
• Additional training in transportation/logistics or call center experience.

Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Coordinate with other departments to resolve service issues.
• Interacts with customers, customer service, sales, and Operations staff reporting to Operations Manager.
• Work with routing specialists to optimize routes.
• Field incoming calls/emails from customers.
• Trouble shoot and resolve potential delivery/pickup problems before they become issues.
• Assist in determining daily driver staffing levels for optimal mix of responsiveness and productivity.
• Record and document information from drivers and distribute to appropriate departments.
• Communicate with maintenance shop personnel.

Skills

Communication

Interpersonal skills

Multi-tasking

Prioritization

MS Office

Industry knowledge

Education

High school diploma

Post-secondary coursework/diploma asset

Transportation/logistics training

Tools

TRUX system

Job description

GFL Environmental Inc. is seeking a Dispatch/Operations Assistant in Harrison, MI to schedule service, dispatch routes, and support driver check-ins. You will coordinate with multiple departments to resolve service issues and ensure accurate paperwork at day’s end.

This role requires strong communication, ability to multi-task, and proficiency with MS Office. Extended hours including weekends may be required. TRUX experience is a plus.