Dispatcher

GFL Industries; Harrison (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

GFL Industries is seeking a Dispatcher to coordinate drivers, handle service orders, and resolve issues on route using GFL proprietary software. You will interact with customers, sales, and operations staff to ensure service quality and timely problem resolution.

The ideal candidate has 1–2 years in dispatch or customer service, strong communication skills, and proficiency in MS Office. Extended hours, including occasional weekends, may be required.

Qualifications

• High school diploma required; post-secondary education considered an asset.
• 1–2 years in transportation, dispatch or customer service.
• Strong communication and customer focus.
• Proficient in MS Outlook, Excel and Word.
• Ability to multi-task and prioritize tasks.

Responsibilities

• Schedule service and manage changes per policy.
• Dispatch calls to routes based on driver location.
• Perform driver check-ins and ensure paperwork is complete.
• Coordinate with other departments to resolve service issues.
• Field incoming calls and emails from customers.
• Troubleshoot delivery/pickup problems before issues arise.
• Assist in daily driver staffing decisions.
• Document information from drivers for distribution to departments.
• Communicate with maintenance shop personnel.
• Support the Operations Manager with additional duties.

Skills

Communication

Interpersonal skills

Multi-tasking

Prioritization

Proficient in MS Outlook/Excel/Word

TRUX experience (asset)

Education

High school diploma

Post-secondary education (asset)

Tools

MS Outlook

Excel

Word

TRUX

Job description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position.

Valid work authorization in the country where the job is located is required.

Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants.

Final selection decisions are made by our recruitment team.