Route Dispatch & Driver Support Specialist

GFL Environmental Inc.; Gainesville (FL); On-site; USD 40,000 - 64,000; Full time

Job summary

GFL Environmental Inc. in Gainesville, FL is seeking a Dispatcher to communicate with drivers and assist with problem resolution while on route. The role uses GFL proprietary software to enter ticket information and track productivity.

You will schedule service, dispatch calls, and coordinate with customer service, sales, and operations to ensure timely service changes and accurate paperwork.

Qualifications

• Completion of high school; post-secondary courses or diploma asset.
• 1–2 years in transportation, dispatch or customer service.
• Proficient with MS Outlook, Excel, Word; strong typing skills.

Responsibilities

• Schedule service and changes per policy.
• Dispatch calls based on route and driver location.
• Driver check-ins and complete paperwork.
• Coordinate with departments to resolve service issues.
• Communicate with customers via email, phone, and two-way devices.

Skills

Communication skills

Customer service

Multi-tasking

Problem solving

Scheduling

Education

High school diploma

Tools

MS Outlook

Excel

Word

TRUX (experience)

Job description

GFL Environmental Inc. in Gainesville, FL is seeking a Dispatcher to communicate with drivers and assist with problem resolution while on route. The role uses GFL proprietary software to enter ticket information and track productivity.

You will schedule service, dispatch calls, and coordinate with customer service, sales, and operations to ensure timely service changes and accurate paperwork.