Dispatcher

GFL Environmental Inc.; Harrison (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

GFL Environmental Inc. is seeking a Dispatch/Operations Assistant in Harrison, MI to schedule service, dispatch routes, and support driver check-ins. You will coordinate with multiple departments to resolve service issues and ensure accurate paperwork at day’s end.

This role requires strong communication, ability to multi-task, and proficiency with MS Office. Extended hours including weekends may be required. TRUX experience is a plus.

Qualifications

• High school completion; post-secondary courses or diploma asset.
• 1-2 years in transportation, dispatch or customer service.
• Strong communication and interpersonal skills.
• Customer-focused with ability to multi-task and prioritize.
• Proficient in MS Outlook, Excel, Word.
• Willing to work extended hours including weekends.
• Knowledge of TRUX is a plus or willing to learn TRUX.
• Additional training in transportation/logistics or call center experience.

Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Coordinate with other departments to resolve service issues.
• Interacts with customers, customer service, sales, and Operations staff reporting to Operations Manager.
• Work with routing specialists to optimize routes.
• Field incoming calls/emails from customers.
• Trouble shoot and resolve potential delivery/pickup problems before they become issues.
• Assist in determining daily driver staffing levels for optimal mix of responsiveness and productivity.
• Record and document information from drivers and distribute to appropriate departments.
• Communicate with maintenance shop personnel.

Skills

Communication

Interpersonal skills

Multi-tasking

Prioritization

MS Office

Industry knowledge

Education

High school diploma

Post-secondary coursework/diploma asset

Transportation/logistics training

Tools

TRUX system

Job description

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.]
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.]
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities And Competencies

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]