Dispatcher

GFL Environmental Inc.; Town of Germantown (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

15 days PTO

Medical, dental, vision

Health Savings Account with employer

Parental Leave

401(k) with employer match 4%

Short-term disability

Long-term disability

Mental health support

7 paid holidays

Job summary

GFL Environmental Inc. is seeking a Dispatcher to coordinate with drivers, enter tickets in GFL software, and resolve service issues on route. You will interact with customers, sales, and operations to ensure timely service and accurate documentation.

The role requires 1–2 years in dispatch or related fields, strong communication, and proficiency with MS Outlook/Excel/Word. TRUX experience is a plus, with on-site work in Wisconsin.

Qualifications

• Completion of high school; post-secondary courses or diploma asset
• 1–2 years in transportation, dispatch or customer service
• Strong communication and interpersonal skills
• Proven ability to multi-task and prioritize tasks
• Proficient in MS Outlook, Excel and Word; TRUX experience desirable

Responsibilities

• Schedule service and address customer needs per policies
• Dispatch calls to routes based on driver locations
• Record day’s end paperwork and review route sheets
• Coordinate with departments to resolve service issues
• Communicate with customers via email/phone; handle inquiries
• Assist in determining daily driver staffing levels
• Work with routing specialists to optimize routes

Skills

Communication skills

Interpersonal skills

Multitasking

Customer focus

Time management

Education

High school diploma

Post-secondary courses/assets

Tools

MS Outlook

Excel

Word

TRUX

Job description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.

Pay: $20/hour

Benefits

• 15 days of paid time off
• Competitive medical, dental, and vision plan options
• Health Savings Account with employer match option
• Paid Parental Leave
• 401(k) with an employer match up to 4%
• Supplemental health plans through Unum
• Employer paid basic life insurance
• Employee paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.]
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams.

Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities.

Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.