Route Dispatcher & Scheduler: Elevate Customer Service

WM; Sharon (MA); Presencial; USD 31 000 - 43 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

401(k) with company match

Paid vacation and holidays

Resumo da oferta

WM is seeking a Dispatcher in Massachusetts to coordinate daily routes and respond to customer inquiries. You will dispatch vehicles on pre-set routes and assist with pickups, orders, and scheduling to ensure efficient service.

On-site role requiring attention to safety, accuracy, and teamwork. Requires a high school diploma and 2 years in transportation, logistics, routing and customer service; salary is $26.86 per hour with comprehensive benefits.

Qualificações

• 2 years experience in Transportation, Logistics, Routing and Customer Service.

Responsabilidades

• Assist customer service with requests (SFDC cases) and route changes.
• Provide highest level of customer service to all customers in line with Customer 1st objectives.
• Monitor, process, and escalate SFDC cases to supervisor.
• Assist walk-in customers.
• Assist drivers with problems/issues as issues arise.
• Reviews driver’s paperwork and files paperwork.
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required.
• Ensures that routes are balanced daily.
• Assists Trans Supervisor/Manager as needed/directed.
• Update SAP data / notes.
• Communicate performance standards and objectives.
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting meetings.
• Always maintains a safe and compliant workplace.
• In absence of a manager, monitor and ensure safety and productivity.

Conhecimentos

Customer service

Problem solving

Communication

Formação académica

High School Diploma or equivalent

Ferramentas

SFDC

Descrição da oferta de emprego

WM is seeking a Dispatcher in Massachusetts to coordinate daily routes and respond to customer inquiries. You will dispatch vehicles on pre-set routes and assist with pickups, orders, and scheduling to ensure efficient service.

On-site role requiring attention to safety, accuracy, and teamwork. Requires a high school diploma and 2 years in transportation, logistics, routing and customer service; salary is $26.86 per hour with comprehensive benefits.