Rotating Equipment Service & Order Coordinator

Rawson; Oklahoma City (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Relevant Industrial is seeking a Service Coordinator to ensure proper execution and delivery of technical support for rotating equipment. The role emphasizes customer and distributor satisfaction while meeting timely service and order fulfillment goals.

Collaboration with internal teams ensures smooth operations and effective customer communication. The position requires strong order intake, inventory and pricing coordination, and the ability to manage multiple tasks and stakeholders in a

Qualifications

• Must have problem-solving skills and ability to handle complex situations.
• Ability to interpret instructions, follow processes, and use common sense.
• Strong analytical skills for data, facts, and issue resolution.

Responsibilities

• Perform general order intake functions.
• Answer calls and emails from customers and distributors.
• Respond to inquiries on stock balance, pricing, and availability; enter orders.
• Investigate issues related to inventory, pricing, deliveries, returns, credits, and technical problems.
• Track incoming shipments and back orders.
• Ensure accurate daily filing of orders, invoices, acknowledgments, and communications.
• Maintain and update technical documentation and resources.
• Coordinate between customers, sales reps, and management.
• Support sales and management with routine and special projects.

Skills

Problem-solving

Instruction-following

Analytical thinking

Coordination

Education

High school diploma or equivalent

5 years in heavy equipment industry

3 years in customer service

1 year in mining & construction

Job description

Relevant Industrial is seeking a Service Coordinator to ensure proper execution and delivery of technical support for rotating equipment. The role emphasizes customer and distributor satisfaction while meeting timely service and order fulfillment goals.

Collaboration with internal teams ensures smooth operations and effective customer communication. The position requires strong order intake, inventory and pricing coordination, and the ability to manage multiple tasks and stakeholders in a