Technical Service & Orders Coordinator

Relevant Industrial Llc; Tulsa (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

Relevant Industrial LLC is seeking a Service Coordinator to ensure the proper execution and delivery of technical support for rotating equipment. You will coordinate between customers, sales, and management to meet service and order fulfillment goals and maintain smooth operations.

The role emphasizes communication, problem-solving, and documentation while working with end users and distributors to ensure timely service delivery and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Five years of experience working within the heavy equipment industry.
• Three years of practical experience in customer service.
• One year of experience in the mining and construction industry.

Responsibilities

• Perform general order intake functions.
• Answer incoming phone calls and emails from customers and distributors.
• Respond to inquiries regarding stock balance, pricing, and availability; enter subsequent customer orders.
• Assist in investigating issues related to inventory, pricing, deliveries, returns, credits, and technical problems.
• Track incoming shipments and back orders.
• Ensure accurate daily filing of customer orders, invoices, acknowledgements, and departmental communications.
• Maintain and update technical documentation and resources.
• Assist in coordinating between customers, sales representatives, and management.
• Support sales and management with routine and special requests or projects.
• Communicate administrative activities and contribute to business growth.
• Maintain a high level of parts knowledge with the capacity to develop a solid understanding of Relevant Industrial's business culture.
• Act on behalf of team members in their absence when necessary.
• Participate in employee development programs, including product and application training, business, and personal development.

Job description

Relevant Industrial LLC is seeking a Service Coordinator to ensure the proper execution and delivery of technical support for rotating equipment. You will coordinate between customers, sales, and management to meet service and order fulfillment goals and maintain smooth operations.

The role emphasizes communication, problem-solving, and documentation while working with end users and distributors to ensure timely service delivery and customer satisfaction.