Industrial Service & Order Coordinator

Rawson; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Relevant Industrial seeks a Service Coordinator to ensure proper execution and delivery of technical support for rotating equipment, focusing on customer and distributor satisfaction and timely service and order fulfillment. The role collaborates with the team to maintain smooth operations and clear communication with customers.

Key duties include handling orders, responding to stock and pricing inquiries, and coordinating between customers, sales, and management to support growth and efficient

Qualifications

• High school diploma or equivalent.
• Five years of experience in the heavy equipment industry.
• Three years of practical experience in customer service.
• One year of experience in the mining and construction industry.

Responsibilities

• Perform general order intake functions.
• Answer incoming phone calls and emails from customers and distributors.
• Respond to inquiries regarding stock balance, pricing, and availability; enter subsequent customer orders.
• Assist in investigating issues related to inventory, pricing, deliveries, returns, credits, and technical problems.
• Track incoming shipments and back orders.
• Ensure accurate daily filing of customer orders, invoices, acknowledgments, and departmental communications.
• Maintain and update technical documentation and resources.
• Assist in coordinating between customers, sales representatives, and management.
• Support sales and management with routine and special requests or projects.
• Communicate administrative activities and contribute to business growth.

Skills

Customer service

Problem solving

Communication

Education

High school diploma

Job description

Relevant Industrial seeks a Service Coordinator to ensure proper execution and delivery of technical support for rotating equipment, focusing on customer and distributor satisfaction and timely service and order fulfillment. The role collaborates with the team to maintain smooth operations and clear communication with customers.

Key duties include handling orders, responding to stock and pricing inquiries, and coordinating between customers, sales, and management to support growth and efficient