Technical Service & Parts Coordinator

Relevant Solutions; Tulsa (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Relevant Industrial is seeking a Service Coordinator to ensure the proper execution and delivery of technical support for rotating equipment. You will collaborate with customers, distributors, and internal teams to meet service and order fulfillment goals.

The role emphasizes effective communication, accurate order management, and maintaining up-to-date technical documentation while supporting sales and management with routine projects.

Qualifications

• High school diploma or equivalent.
• Five years of experience working within the heavy equipment industry.
• Three years of practical experience in customer service.
• One year of experience in the mining and construction industry.

Responsibilities

• Perform general order intake functions.
• Answer incoming phone calls and emails from customers and distributors.
• Respond to inquiries regarding stock balance, pricing, and availability; enter subsequent customer orders.
• Assist in investigating issues related to inventory, pricing, deliveries, returns, credits, and technical problems.
• Track incoming shipments and back orders.
• Ensure accurate daily filing of customer orders, invoices, acknowledgments, and departmental communications.
• Maintain and update technical documentation and resources.
• Assist in coordinating between customers, sales representatives, and management.
• Support sales and management with routine and special requests or projects.

Skills

Problem-solving

Follow instructions

Communication

Education

High school diploma

Experience in heavy equipment industry

Customer service experience

Job description

Relevant Industrial is seeking a Service Coordinator to ensure the proper execution and delivery of technical support for rotating equipment. You will collaborate with customers, distributors, and internal teams to meet service and order fulfillment goals.

The role emphasizes effective communication, accurate order management, and maintaining up-to-date technical documentation while supporting sales and management with routine projects.