Service Coordinator: Technical Support & Order Fulfillment

Rawson; Tulsa (OK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

The Service Coordinator at Relevant Industrial ensures proper execution and delivery of technical support for rotating equipment. This role focuses on satisfaction for end users and distributors while meeting goals for timely service and order fulfillment.

The Service Coordinator works closely with the team to maintain smooth operations and effective communication with customers, helping drive service excellence and reliable deliveries.

Qualifications

• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Strong problem-solving skills and the ability to handle a variety of complex situations with limited standardization.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Perform general order intake functions.
• Answer incoming phone calls and emails from customers and distributors.
• Respond to inquiries regarding stock balance, pricing, and availability; enter subsequent customer orders.
• Assist in investigating issues related to inventory, pricing, deliveries, returns, credits, and technical problems.
• Track incoming shipments and back orders.
• Ensure accurate daily filing of customer orders, invoices, acknowledgments, and departmental communications.
• Maintain and update technical documentation and resources.
• Assist in coordinating between customers, sales representatives, and management.
• Support sales and management with routine and special requests or projects.

Skills

Common sense

Problem solving

Communication

Education

High school diploma or equivalent

Job description

The Service Coordinator at Relevant Industrial ensures proper execution and delivery of technical support for rotating equipment. This role focuses on satisfaction for end users and distributors while meeting goals for timely service and order fulfillment.

The Service Coordinator works closely with the team to maintain smooth operations and effective communication with customers, helping drive service excellence and reliable deliveries.