Service & Logistics Coordinator - Heavy Equipment

Relevant Industrial Llc; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Relevant Industrial LLC is seeking a Service Coordinator to ensure proper execution and delivery of technical support for rotating equipment. The role emphasizes customer satisfaction, timely service, and accurate order fulfillment while coordinating with sales, management, and distributors.

You will handle order intake, answer inquiries by phone and email, track stock and shipments, and maintain documentation.

Qualifications

• High school diploma or equivalent.
• Five years of experience working within the heavy equipment industry.
• Three years of practical experience in customer service.
• One year of experience in the mining and construction industry.

Responsibilities

• Perform general order intake functions.
• Answer incoming phone calls and emails from customers and distributors.
• Respond to inquiries regarding stock balance, pricing, and availability; enter subsequent customer orders.
• Assist in investigating issues related to inventory, pricing, deliveries, returns, credits, and technical problems.
• Track incoming shipments and back orders.
• Ensure accurate daily filing of customer orders, invoices, acknowledgments, and departmental communications.
• Maintain and update technical documentation and resources.
• Assist in coordinating between customers, sales representatives, and management.
• Support sales and management with routine and special requests or projects.
• Communicate administrative activities and contribute to business growth.

Skills

Problem solving

Written & verbal communication

Attention to detail

Education

High school diploma or equivalent

Job description

Relevant Industrial LLC is seeking a Service Coordinator to ensure proper execution and delivery of technical support for rotating equipment. The role emphasizes customer satisfaction, timely service, and accurate order fulfillment while coordinating with sales, management, and distributors.

You will handle order intake, answer inquiries by phone and email, track stock and shipments, and maintain documentation.