Assistant Front Office Manager: Lead Guest Experience & Growth

Grand Hyatt; Washington (District of Columbia); On-site; USD 59,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Job summary

Grand Hyatt Washington is seeking an Assistant Front Office Manager to oversee colleagues and guest services, ensuring brand standards and high guest satisfaction. You will manage registration, service delivery, and interdepartmental coordination to maximize revenue and guest experiences.

The role requires overseeing payroll, scheduling, training, and expense controls, with a focus on staff development and maintaining robust front office operations.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Minimum of one year previous front office supervisory experience preferred.
• Ability to work a flexible schedule any day of the week including nights and weekends.
• Ability to handle cash responsibly and accurately.

Responsibilities

• Ensuring efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Training and development of colleagues, payroll, scheduling, recognition, and coaching.
• Monitoring and maintaining the front office systems and equipment to ensure their optimum performance.
• Tracking guest satisfaction surveys and maximizing usage of the guest response tracking system.
• Providing training for entry level colleagues and supervisors.
• Developing and implementing controls for expense management.
• Utilizing labor management tools to schedule and control labor costs.
• Resolving problems and fostering open communication amongst the team.
• Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Assisting in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest experiences.
• Anticipating and resolving guest concerns.
• Manage additional revenue generating opportunities.
• Performing any other job-related duties as assigned.

Skills

Customer service focus

Verbal & written communication

Front office supervision

Job description

Grand Hyatt Washington is seeking an Assistant Front Office Manager to oversee colleagues and guest services, ensuring brand standards and high guest satisfaction. You will manage registration, service delivery, and interdepartmental coordination to maximize revenue and guest experiences.

The role requires overseeing payroll, scheduling, training, and expense controls, with a focus on staff development and maintaining robust front office operations.