Hotel Operations Director: Elevate Service & Grow Revenue

Westin Hotels & Resorts; Bellevue (WA); On-site; USD 144,000 - 186,000; Full time

Benefits offered by this job

401(k) plan

Stock purchase plan

Discounts at Marriott properties

Commuter benefits

Employee assistance plan

Childcare discounts

Job summary

Westin Hotels & Resorts in Bellevue, WA seeks a strategic leader for Hotel Operations. You will guide Front Office, Recreation/Health Club, Housekeeping, F&B/Culinary and Engineering, ensuring brand standards and superior guest service.

Lead department heads to drive revenue, satisfaction, and owner relations through property-wide strategies. The role requires multi-department oversight, strong financial acumen, and a track record of delivering results aligned with brand initiatives.

Qualifications

• 2-year degree in Business Administration, Hotel and Restaurant Management or related major; 4 years in guest services, front desk, housekeeping, sales and marketing, or related areas.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years in guest services, front desk, housekeeping, sales and marketing, or related areas.

Responsibilities

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes decisions to keep property moving toward goals.
• Develops an operational strategy aligned with the brand’s business strategy.

Skills

Leadership

Strategic Thinking

Financial Acumen

Guest Service

Communication

Education

2-year degree in Business Admin / Hotel Management

Bachelor's degree in Business Admin / Hotel Management

Job description

Westin Hotels & Resorts in Bellevue, WA seeks a strategic leader for Hotel Operations. You will guide Front Office, Recreation/Health Club, Housekeeping, F&B/Culinary and Engineering, ensuring brand standards and superior guest service.

Lead department heads to drive revenue, satisfaction, and owner relations through property-wide strategies. The role requires multi-department oversight, strong financial acumen, and a track record of delivering results aligned with brand initiatives.