Rooms Operations Leader – Guest Experience & Efficiency

Westin Hotels & Resorts; Hilton Head Island (SC); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Relocation Assistance

Bonus Eligible

Job summary

Westin Hotels & Resorts in Hilton Head Island, SC seeks a Management-level leader to assist in executing operations across rooms departments, including Front Office, Engineering/Maintenance, and Housekeeping. You will guide staff, monitor performance, and strive to improve guest and employee satisfaction while driving department financial results.

The role emphasizes leading teams, applying brand standards, and ensuring exceptional service.

Qualifications

• High school diploma or GED required.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of related experience preferred.

Responsibilities

• Lead Room Operations Team and ensure goals are translated to staff.
• Oversee Front Office, Engineering/Maintenance, Housekeeping operations.
• Monitor guest satisfaction results and develop action plans.
• Manage profitability and review financial statements for dept targets.
• Conduct HR activities including hiring, onboarding, and staff development.

Skills

Room operations

Staff leadership

Guest service

Operations management

Education

High school diploma or GED

2-year degree in Hospitality or related major

Job description

Westin Hotels & Resorts in Hilton Head Island, SC seeks a Management-level leader to assist in executing operations across rooms departments, including Front Office, Engineering/Maintenance, and Housekeeping. You will guide staff, monitor performance, and strive to improve guest and employee satisfaction while driving department financial results.

The role emphasizes leading teams, applying brand standards, and ensuring exceptional service.