Rooms Operations Leader: Guest Experience & Growth

Westin Hotels & Resorts; Seattle (WA); On-site; USD 80,000 - 84,000; Full time

Benefits offered by this job

401(k) plan

Stock purchase plan

Discounts at Westin/Marriott</n>props

Commuter benefits

Employee assistance plan

Healthcare options

Job summary

Westin Hotels & Resorts in Seattle is seeking a Rooms & Guest Services Manager to oversee operations in Front Office, Engineering/Maintenance, and Housekeeping. You will lead a team to deliver exceptional guest experiences while driving department performance and financial results.

The role emphasizes staff leadership, scheduling, and adherence to brand standards. A solid background in guest services and a hotel management focus is required, with a commitment to service excellence.

Qualifications

• High school diploma or GED required with at least 4 years in guest services, front desk, housekeeping, or related area.
• Alternative: 2-year degree in Hotel/Restaurant Management or related field with 2 years of guest services experience.

Responsibilities

• Lead operations in rooms departments (Front Office, Engineering, Housekeeping).
• Monitor guest satisfaction results and develop action plans to improve scores.
• Publish guest satisfaction metrics and recognize team contributions.
• Assist in scheduling to meet guest and occupancy goals.
• Perform hourly duties as needed and support leadership with budget objectives.

Skills

Guest services experience

Front desk operations

Housekeeping coordination

Staff scheduling

Education

High school diploma or GED; 4 years experience in guest services

2-year degree in Hotel and Restaurant Management or related major; 2 years experience

Job description

Westin Hotels & Resorts in Seattle is seeking a Rooms & Guest Services Manager to oversee operations in Front Office, Engineering/Maintenance, and Housekeeping. You will lead a team to deliver exceptional guest experiences while driving department performance and financial results.

The role emphasizes staff leadership, scheduling, and adherence to brand standards. A solid background in guest services and a hotel management focus is required, with a commitment to service excellence.