Rooms Operations Leader: Guest Experience & Growth

Gaylord Hotels; Grapevine (TX); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

Bonus eligibility

Career opportunities

Employee recognition

Job summary

Gaylord Hotels is looking for a Management position at their Grapevine location, focusing on operations in the rooms area departments. Successfully leading the team to enhance guest and employee satisfaction is a key responsibility.

This role requires expertise in managing front office, engineering, and housekeeping operations. Candidates should have relevant experience or a degree, and be able to demonstrate leadership and conflict resolution skills.

Qualifications

• 4 years experience in guest services, front desk, or housekeeping.
• 2 years experience in related roles with a 2-year degree.

Responsibilities

• Assist in managing operations in rooms area departments.
• Improve guest and employee satisfaction.
• Lead the rooms operations team.
• Manage property rooms operations functions.
• Conduct human resource activities.

Skills

Guest services

Leadership

Customer service

Conflict resolution

Education

High school diploma or GED

2-year degree in Hotel Management

Job description

Gaylord Hotels is looking for a Management position at their Grapevine location, focusing on operations in the rooms area departments. Successfully leading the team to enhance guest and employee satisfaction is a key responsibility.

This role requires expertise in managing front office, engineering, and housekeeping operations. Candidates should have relevant experience or a degree, and be able to demonstrate leadership and conflict resolution skills.