Hotel Operations Leader: Guest Experience & Profitability

Aimbridge Hospitality; Grapevine (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality seeks an Assistant General Manager for our Holiday Inn Express & Suites DFW Grapevine. You will oversee departments, manage guest service delivery, and partner with the General Manager to maximize profitability while controlling costs.

You will recruit and train Guest Services staff, uphold high standards, and deliver exceptional guest experiences. A supervisory background and hotel industry experience are required, with relevant certifications encouraged.

Qualifications

• 5+ years of progressive hotel experience (Rooms or F&B) or a 4-year degree with 2–3 years, or a 2-year degree with 3–4 years of related experience.
• supervisory background required.
• ability to stay calm and objective under pressure.
• certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Oversee multiple departments and drive hotel profitability by partnering with the General Manager.
• Proactively spot challenges and implement solutions to improve daily hotel flow.
• Recruit, hire, and train Guest Services staff and develop team members through training programs.
• Listen actively to colleagues and guests to maintain clear communication channels.
• Manage financial data and hotel operations to support profitability.
• Utilize Windows OS for reporting and operations insights.
• Ensure professional appearance and grooming standards across the team.
• Maintain a hospitality-focused, guest-first attitude in all interactions.

Skills

Captain of Collaboration

Master of Solutions

Talent Scout & Coach

Messenger Extraordinaire

Numbers Ninja

Tech Trailblazer

Organization Champion

Hospitality Hero

Education

Bachelor's degree in Hospitality Management

Food Handlers Certification

CPR & First Aid Certification

Tools

Windows OS

Job description

Aimbridge Hospitality seeks an Assistant General Manager for our Holiday Inn Express & Suites DFW Grapevine. You will oversee departments, manage guest service delivery, and partner with the General Manager to maximize profitability while controlling costs.

You will recruit and train Guest Services staff, uphold high standards, and deliver exceptional guest experiences. A supervisory background and hotel industry experience are required, with relevant certifications encouraged.