Assistant Manager - Room Operations

Gaylord Hotels; Grapevine (TX); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Gaylord Hotels in Grapevine, TX is seeking an entry-level management position within Rooms Operations, overseeing areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services to support guest arrival, stay, and departure procedures and uphold cleanliness standards.

This role focuses on teamwork, budget adherence, staff scheduling, and guest satisfaction, with a pay range of $25.77 to $28.37 per hour and bonus eligibility; full-time schedule.

Qualifications

• High school diploma or GED; 3 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Open and close Front Desk shifts and ensure completion of shift checklists.
• Run and review critical room operations reports.
• Understand Front Desk, Recreation, Laundry, Housekeeping, Bell Staff, AYS, Concierge operations.
• Operate department equipment and report malfunctions; ensure staff have supplies and uniforms.
• Understand night audit procedures and use reports for decision making.
• Comply with loss prevention policies and communicate performance expectations to staff.
• Handle employee questions and schedule staff to meet business demands.
• Supervise same-day selling procedures to maximize room revenue and occupancy.
• Verify room rates to maximize revenue opportunities and assist in budgeting.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Additional Information

Job Number

26114166

Job Category

Rooms & Guest Services Operations

Location

1501 Gaylord Trl, Grapevine, Texas, United States, 76051 VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Pay Range:

$25.77-$28.37 per hour

Bonus Eligible:

Y

Job Summary

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Communicates performance expectations employees in accordance with job descriptions for each position.
• Handles employee questions and concerns.
• Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Verifies accuracy of room rates to maximize revenue opportunities
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing For And Managing The Guest Experience

• Assists in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.