Rooms Operations Leader — Bonus Eligible

Gaylord Hotels; Nashville (TN); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Gaylord Hotels in Nashville, TN, is seeking a Rooms & Guest Services Manager to oversee operations in Front Office, Engineering/Maintenance, and Housekeeping, ensuring smooth daily service and guest satisfaction.

The role emphasizes performance monitoring, staff leadership, and collaboration with leadership to meet financial and service goals while upholding Marriott standards and brand culture.

Qualifications

• Must have a high school diploma or GED with 4 years in guest services, front desk, housekeeping, or related area.
• Or a 2-year degree in Hotel/Restaurant Management, Hospitality, or Business Administration with 2 years in guest services or related area.

Responsibilities

• Verifies goals are translated to the team with guest tracking and productivity.
• Leads by example, fostering motivation, teamwork, and continuous improvement.
• Manages operations in rooms area departments and ensures adherence to standards.
• Publishes guest satisfaction results and communicates goals to staff.
• Performs hourly duties as needed and supports scheduling to meet occupancy goals.
• Ensures professional and courteous service to guests at all times.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Gaylord Hotels in Nashville, TN, is seeking a Rooms & Guest Services Manager to oversee operations in Front Office, Engineering/Maintenance, and Housekeeping, ensuring smooth daily service and guest satisfaction.

The role emphasizes performance monitoring, staff leadership, and collaboration with leadership to meet financial and service goals while upholding Marriott standards and brand culture.