Senior Special Events & Operations Lead

Gaylord Hotels; Grapevine (TX); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Gaylord Hotels in Grapevine, Texas, is seeking a Management-level professional to assist in planning and executing meetings and special events. You will help implement departmental strategies and ensure seamless turnover from sales to operations and back to sales where appropriate.

You will lead a team to meet daily/weekly goals, promote client satisfaction, and uphold safety and service standards while working closely with sales and operations to exceed targets.

Qualifications

• High school diploma or GED; 2 years experience in hospitality, event management, food & beverage, sales & marketing, or related professional area.
• Or 2-year degree from an accredited university in hospitality, or related major; 1 year experience in hospitality, event management, food & beverage, sales & marketing, or a comparable professional area.
• Experience planning and executing meetings and special events preferred.

Responsibilities

• Leads the team to meet and exceed daily/weekly goals including sales, attendance, guest satisfaction, safety, etc.
• Researches and analyzes new products, pricing and services of competition.
• Assists in apprising property of all groups that will impact property operations.
• Executes event management strategy aligned with business goals.
• Conducts daily walk-through of banquet floor to promote client satisfaction and quality standards.
• Learns, operates and trains staff on event software (ticketing, retail, inventory, space usage).

Skills

Team leadership

Guest service

Event planning

Budget awareness

Education

High school diploma or GED

2-year hospitality degree

Tools

Event management software

Job description

Gaylord Hotels in Grapevine, Texas, is seeking a Management-level professional to assist in planning and executing meetings and special events. You will help implement departmental strategies and ensure seamless turnover from sales to operations and back to sales where appropriate.

You will lead a team to meet daily/weekly goals, promote client satisfaction, and uphold safety and service standards while working closely with sales and operations to exceed targets.