Room Operations Leader | Guest Experience & Growth

Renaissance Hotels; Plano (TX); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Renaissance Hotels, part of Marriott International, is seeking a hotel operations leader to assist in executing all rooms area operations (Front Office, Engineering/Maintenance, Housekeeping). You will help manage staff, monitor guest satisfaction, and strive to maximize the department's financial performance.

You will lead by example, address evolving guest needs, and ensure team capabilities meet expectations.

Qualifications

• High school diploma or GED with 4 years of related guest services experience, or
• 2-year degree in Hospitality/Business with 2 years of related guest services experience.

Responsibilities

• Assists in managing the execution of operations in rooms area departments (Front Office, Engineering/ Maintenance, Housekeeping).
• Leads the room operations team; translates goals to the team and monitors guest satisfaction results.
• Publishes guest satisfaction results and meets with staff for performance reviews; ensures scheduling aligns with guest and occupancy goals.
• Performs hourly job functions as needed and supports cost control and program improvements.
• Conducts HR activities including interviews, onboarding, and maintaining fair policies.

Education

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Job description

Renaissance Hotels, part of Marriott International, is seeking a hotel operations leader to assist in executing all rooms area operations (Front Office, Engineering/Maintenance, Housekeeping). You will help manage staff, monitor guest satisfaction, and strive to maximize the department's financial performance.

You will lead by example, address evolving guest needs, and ensure team capabilities meet expectations.