Rooms MIT: Fast-Track to Luxury Hotel Leadership

Hei Hotels Inc.; Baltimore (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

HEI Hotels & Resorts offers a Rooms Manager-in-Training Program, a fast-track development path for recent graduates. The MIT program spans 12 months, immersing participants in Front Office and Housekeeping. The goal is to provide a solid foundation for a long-term HEI career.

Participants shadow departments, rotate through positions, attend leadership meetings, and learn PMS systems. Strong emphasis on customer experience, cost control, and SOP compliance to prepare for future hotel leadership

Qualifications

• Recent or current graduate of a hospitality program preferred.
• Flexibility to relocate for placement after completion of the MIT program.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Responsibilities

• Shadow both the Front Office and Housekeeping departments at the assigned hotel.
• Complete shifts in each position within the Front Office and Housekeeping departments.
• Consistently attend department meetings within the Front Office and Housekeeping departments as well as any leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by the Front Office and Housekeeping.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance with Room Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Skills

Communication skills

Relocation flexibility

Hospitality program experience

Education

Hospitality program degree

Job description

HEI Hotels & Resorts offers a Rooms Manager-in-Training Program, a fast-track development path for recent graduates. The MIT program spans 12 months, immersing participants in Front Office and Housekeeping. The goal is to provide a solid foundation for a long-term HEI career.

Participants shadow departments, rotate through positions, attend leadership meetings, and learn PMS systems. Strong emphasis on customer experience, cost control, and SOP compliance to prepare for future hotel leadership