Rooms Leadership Trainee: Front Office & Housekeeping

HEI Hotels & Resorts; Greenville (SC); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Paid time off

Employee discounts

Job summary

HEI Hotels & Resorts offers a Rooms Manager-in-Training Program for recent graduates, providing a 12-month immersion across Front Office and Housekeeping to prepare for a long-term career.

The MIT program focuses on gaining hands-on experience, learning to manage labor costs, and delivering high customer satisfaction through SOP compliance and effective communication with guests and colleagues.

Qualifications

• Recent or current graduate of a hospitality program preferred.
• Flexibility to relocate for placement after completion of the MIT program.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as supervisors, coworkers, public, etc.

Responsibilities

• Shadow both the Front Office and Housekeeping departments at the assigned hotel.
• Complete shifts in each position within the Front Office and Housekeeping departments.
• Attend department meetings within Front Office and Housekeeping and leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by Front Office and Housekeeping.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and resolve problems to maintain customer satisfaction and quality.
• Ensure compliance with Room Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work regularly.
• Perform any other job related duties as assigned.

Skills

Verbal communication

Written communication

Education

Hospitality program degree

Job description

HEI Hotels & Resorts offers a Rooms Manager-in-Training Program for recent graduates, providing a 12-month immersion across Front Office and Housekeeping to prepare for a long-term career.

The MIT program focuses on gaining hands-on experience, learning to manage labor costs, and delivering high customer satisfaction through SOP compliance and effective communication with guests and colleagues.