Rooms Manager: Resort Operations & Guest Experience

Travel-Leisure-Co; Honolulu (HI); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

401k with employer match

Dental insurance

Health insurance

Vision insurance

Paid time off

Employee discount

Job summary

Travel + Leisure Co. in Honolulu seeks a Rooms Manager to oversee the daily operations of the resort Housekeeping and Maintenance departments, manage staffing, budgets, guest service, and associate development while upholding company standards.

The role requires 2–5 years of hotel/resort experience, strong leadership and communication skills, and proficiency in Microsoft Excel, Word, and Outlook. You will drive efficiency, control payroll costs, and ensure guest satisfaction.

Qualifications

• 2–5 years of hotel/resort experience.
• Strong leadership and staff development abilities.
• Proficiency in MS Office (Excel, Word, Outlook).

Responsibilities

• Oversee staffing and scheduling for housekeeping and maintenance.
• Train staff on ROPs/DOPs and drive compliance with standards.
• Manage payroll costs and departmental budgets.
• Ensure guest satisfaction and resolve guest concerns.
• Maintain safety, QA, and loss prevention practices.

Skills

Leadership

Strategic thinking

Communication skills

Hotel/resort experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travel + Leisure Co. in Honolulu seeks a Rooms Manager to oversee the daily operations of the resort Housekeeping and Maintenance departments, manage staffing, budgets, guest service, and associate development while upholding company standards.

The role requires 2–5 years of hotel/resort experience, strong leadership and communication skills, and proficiency in Microsoft Excel, Word, and Outlook. You will drive efficiency, control payroll costs, and ensure guest satisfaction.