Resort Rooms & Guest Services Manager

Travel-Leisure-Co; Santee (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability insurance

Paid time off

401k with employer match

Wellness program

Volunteer days

Job summary

Travel + Leisure Co. is seeking a Rooms Manager to oversee daily operations of the resort Housekeeping and Guest Services departments. Responsibilities include staffing, scheduling, payroll control, budget management, and ensuring guest satisfaction while maintaining safety and QA standards.

The role requires strong leadership, coaching and training abilities, and experience in hotel or resort operations. You will train staff on ROPs/DOPs, manage guest accounts, and participate in audits and

Qualifications

• Strong leadership and mentoring abilities.
• Excellent communication and staff training skills.
• Proven hotel/resort operations experience.
• Ability to manage staffing, scheduling, and payroll.
• Familiarity with ROPs/DOPs standards and internal audits.

Responsibilities

• Staffing and scheduling to maximize productivity.
• Control payroll costs and manage department budgets.
• Train staff on ROPs/DOPs and company standards.
• Oversee guest services and housekeeping operations.
• Maintain room inventory and optimize occupancy.
• Ensure QA, safety, and loss-prevention compliance.
• Manage guest accounts and resolve guest concerns.

Skills

Leadership

Staff development

Strategic thinking

Communication

Staff training

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travel + Leisure Co. is seeking a Rooms Manager to oversee daily operations of the resort Housekeeping and Guest Services departments. Responsibilities include staffing, scheduling, payroll control, budget management, and ensuring guest satisfaction while maintaining safety and QA standards.

The role requires strong leadership, coaching and training abilities, and experience in hotel or resort operations. You will train staff on ROPs/DOPs, manage guest accounts, and participate in audits and