Resort Rooms & Guest Services Manager

Travel + Leisure Co.; San Francisco (CA); Hybrid; USD 77,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Life and disability coverage

Wellness program

Employee assistance program

Volunteer time off

Job summary

Travel + Leisure Co. is seeking a Rooms Manager to lead daily operations of the resort's Housekeeping and Guest Services. You will oversee staffing, scheduling, payroll, budgets, and service standards to maximize guest satisfaction.

Train staff on procedures, manage room inventory and front desk needs, and ensure compliance with safety and QA policies. The role requires 2–5 years in hotel/resort operations and strong leadership.

Qualifications

• 2 to 5 years of hotel/resort experience.
• Excellent communication skills.
• Strong leadership and mentoring abilities.
• Strategic thinking.
• Proficiency with Microsoft Excel, Word and Outlook.

Responsibilities

• Staff scheduling to maximize productivity and guest satisfaction.
• Control payroll costs and manage departmental budgets.
• Train staff on policies and service standards.
• Oversee housekeeping and guest services operations.
• Ensure compliance with QA, loss prevention and safety policies.
• Manage room inventory and front desk needs.

Skills

Leadership

Strategic thinking

Hotel/resort experience

Excellent communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travel + Leisure Co. is seeking a Rooms Manager to lead daily operations of the resort's Housekeeping and Guest Services. You will oversee staffing, scheduling, payroll, budgets, and service standards to maximize guest satisfaction.

Train staff on procedures, manage room inventory and front desk needs, and ensure compliance with safety and QA policies. The role requires 2–5 years in hotel/resort operations and strong leadership.