Rooms Leader in Development | Full-Time

Omni Hotels & Resorts; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Orlando at ChampionsGate is offering a one-year Leader In Development (LID) program designed to develop entry-level candidates into hotel management. The program rotates through Housekeeping and Rooms Division, with time in other departments and potential relocation upon completion.

Candidates should hold a Bachelor's degree in Hospitality Management or equivalent, have a strong customer-service orientation, and be ready for hands-on leadership training across front office, guest services,

Qualifications

• A Bachelor's degree is required, preferably in Hospitality Management.
• High propensity for customer service.
• Previous cash handling experience.

Responsibilities

• Perform front desk, guest services, reservations and housekeeping functions; complete LID learning contracts and progress reports.
• Complete LID learning contracts; schedule appointments with contract resources and complete monthly LID progress report.
• Be familiar with housekeeping systems and equipment; include daily reports and PDQ standards.
• Execute room inspections according to standards.
• Be familiar with all hotel rate plans and rate codes; understand rate strategy when changing guest rates.
• Assist with initial and continued training of all front office associates—conduct MOS audits and on-the-spot coaching as needed.
• Assist with shift coverage in the event of staff call-offs.
• Represent the Omni Brand and Culture; reinforce Power of One and Power of Engagement.
• Be actively engaged with guests and associates, demonstrating Power of One behaviors.
• Support a positive work environment of employee growth and interdepartmental teamwork and exceptional customer service.
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, adhering to the service recovery process.
• To be thoroughly acquainted with all front desk procedures including check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist.
• Maintain Four Diamond Standards of guest service.

Skills

Customer service

Cash handling

Education

Bachelor's degree in Hospitality Management

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Omni Orlando at ChampionsGate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Purpose:

This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for one year so candidates must be able to relocate upon completion of the program.

Essential Job Functions:

• To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
• Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
• Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards.
• Execute room inspections according to standards.
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed.
• Assist with shift coverage in the event of call-offs of staff.
• Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
• Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
• Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
• To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
• Maintain Four Diamond Standards of guest service.

Qualifications:

• Attain a high propensity for customer service.
• Previous cash handling experience.
• A Bachelor's degree is required, preferably in Hospitality Management.

Physical Requirements:

• Ability to stand for prolonged periods of time.

Working Environment:

• Interior of hotel.
• May require working overnight shift.

Tools & Equipment:

• Printer, Copier/Fax Machine, Radio, Nextel
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.