Rooms Leader in Development | Full-Time

Omni Hotels & Resorts; ChampionsGate (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Omni Orlando at ChampionsGate offers a one-year Leader In Development program designed to develop management skills across Housekeeping and Rooms Division. The role includes rotations in multiple departments and relocation after completion.

The program targets entry-level candidates with a Bachelor’s degree or equivalent and a passion for hospitality. As part of Omni Hotels & Resorts, you will join a team focused on exceptional service, guest satisfaction, and career growth in a luxury resort

Qualifications

• Demonstrates strong customer service orientation.
• Experience handling guest payments or cashier responsibilities.
• Bachelor’s degree or equivalent in hospitality field is required.

Responsibilities

• Perform front office, guest services, reservations and housekeeping tasks as needed.
• Complete LID learning contracts and support management development initiatives.
• Schedule resources and track monthly LID progress reports.
• Familiarity with housekeeping systems, daily reports and PDQ standards.
• Conduct room inspections and ensure adherence to hotel rate plans.
• Assist with training of front office staff and coaching as needed.
• Support shift coverage during staff absences.
• Represent Omni brand and culture in all interactions with guests and associates.

Skills

Customer service

Cash handling

Hospitality mindset

Education

Bachelor's degree in Hospitality Management

Job description

Omni Orlando at ChampionsGate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nations premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Purpose

This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for one year so candidates must be able to relocate upon completion of the program.

Essential Job Functions

• To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions.
• To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
• Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
• Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards.
• Execute room inspections according to standards.
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed.
• Assist with shift coverage in the event of call-offs of staff.
• Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
• Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
• Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
• To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
• Maintain Four Diamond Standards of guest service.

Qualifications

• Attain a high propensity for customer service.
• Previous cash handling experience.
• A Bachelor's degree is required, preferably in Hospitality Management.

Physical Requirements

• Ability to stand for prolonged periods of time.

Working Environment

• Interior of hotel.
• May require working overnight shift.

Tools & Equipment

• Printer, Copier/Fax Machine, Radio, Nextel
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.