Rooms Leader in Development

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 40,000 - 50,000; Full time

Job summary

Omni Hotels & Resorts is seeking candidates for the Leader In Development (LID) program in Pittsburgh. This one-year management training program develops skills across Housekeeping and Rooms Division, with time spent in other departments to prepare for promotion.

Relocation may be required after completing the program to advance to a management role. Ideal candidates hold an Associate’s degree or higher (hospitality preferred), possess excellent customer-service skills, and can commit to a

Qualifications

• Attain a high propensity for customer service.
• Associate’s degree or higher, preferably in Hospitality Management.
• Willing to work 50 hours per week with a flexible schedule.
• Strong interpersonal and customer-service orientation.
• Show enthusiasm, professionalism and a positive attitude.
• Attention to detail, order and cleanliness.
• Outstanding written and verbal communication skills.
• Able to adapt in fast-paced environments and relocate after program completion.

Responsibilities

• Perform front desk, guest services, reservations and housekeeping tasks as part of LID learning contracts.
• Schedule and track LID progress and learning contracts.
• Familiarize with housekeeping systems and standards and conduct room inspections.
• Understand rate plans and adjust guest pricing within policy.
• Assist with training of front office staff and audits.
• Support shift coverage and guest service recovery as needed.
• Represent Omni brand, culture and Power of One behaviors.
• Engage with guests and employees to promote a positive work environment.

Skills

Customer service skills

Interpersonal skills

Communication skills

Flexibility

Relocation willingness

Education

Associate’s degree or higher (Hospitality preferred)

Tools

Housekeeping systems familiarity

Job description

Job Purpose:

This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for one year so candidates must be able to relocate upon completion of the program.

Essential Job Functions:

• To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
• Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
• Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards.
• Execute room inspections according to standards.
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed.
• Assist with shift coverage in the event of call-offs of staff.
• Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
• Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
• Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
• To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
• Maintain Four Diamond Standards of guest service.

Qualifications:

• Attain a high propensity for customer service.
• An Associate’s degree or higher is required, preferably in Hospitality Management.
• Must be willing to work 50 hours per week with a flexible schedule
• Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
• Projects enthusiasm, professionalismand a positive attitude at all times
• Pays precise attention to detail, order and cleanliness
• Has outstanding written and verbal communication skills
• Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule willingness to relocate upon completion of the program to ensure timely promotion to a management role

Physical Requirements:

• Ability to stand for prolonged periods of time.

Working Environment:

• Interior of hotel.
• May require working overnight shift.

Tools & Equipment:

• Printer, Copier/Fax Machine, Radio, Nextel
• Computer Skills

Other:

This job is slated to start for college graduates in the summer (June) of 2027