Rooms Leader in Development | Full-Time

Omni Hotels & Resorts; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Omni Hotels & Resorts in Orlando offers a one-year Leader In Development program designed for entry-level candidates with a Bachelor’s degree to rapidly develop management skills across Housekeeping and Rooms Division operations, with partial rotation into other departments and relocation required upon completion.

Participants will complete LID learning contracts, train to lead teams on front desk, guest services, reservations, and housekeeping, learn rate strategies, and uphold Omni's Four

Qualifications

• Bachelor’s degree required, preferably in Hospitality Management.
• Experience in guest services and front desk operations.
• Strong cash handling and customer service orientation.

Responsibilities

• Perform front office, guest services, reservations and housekeeping duties as part of LID rotations.
• Complete LID learning contracts and manage progress reports.
• Assist with shift coverage and training of associates.
• Support adherence to Four Diamond Standards of guest service.
• Represent Omni brand and culture; reinforce Power of One and Power of Engagement.

Skills

Customer service

Cash handling

Interpersonal skills

Education

Bachelor's degree (Hospitality Management preferred)

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Job Purpose: This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for one year so candidates must be able to relocate upon completion of the program.

Essential Job Functions:

• To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
• Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
• Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards.
• Execute room inspections according to standards.
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed.
• Assist with shift coverage in the event of call-offs of staff.
• Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
• Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
• Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
• To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
• Maintain Four Diamond Standards of guest service.

Qualifications:

• Attain a high propensity for customer service.
• Previous cash handling experience.
• A Bachelor’s degree is required, preferably in Hospitality Management.

Physical Requirements:

• Ability to stand for prolonged periods of time.

Working Environment:

• Interior of hotel.
• May require working overnight shift.

Tools & Equipment:

• Printer, Copier/Fax Machine, Radio, Nextel
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)